Privacy Policy

This Privacy Policy explains how Hot Springs Australia ("we", "us", "our") handles personal information in connection with hotspingsau.com (the "Site"). We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Data Controller

The entity responsible for personal information collected through the Site is Hot Springs Australia, 5 Derby Rd, Boronia VIC 3155, Australia. For any privacy question or request, contact us at [email protected]. For visitors in the EU/UK, we act as the "data controller" for this Site in the sense of applicable data-protection law.

What we collect

• Information you give us. If you email us, we receive your email address, name (if provided) and the contents of your message.
• Information collected automatically. Like most websites, we collect limited technical data such as your IP address, browser and device type, pages viewed and referring pages, via cookies and similar technologies (see our Cookie Policy).

We do not sell personal information, and we do not run accounts, payments or newsletters on this Site.

How we use it

• To respond to your enquiries and correspondence.
• To operate, secure and improve the Site and understand which content is useful.
• To comply with our legal obligations.

Where the EU/UK GDPR applies, our legal bases are your consent (for optional analytics cookies), our legitimate interests (operating and improving the Site and responding to you), and compliance with legal obligations.

Cookies and analytics

We use essential cookies to make the Site work and, with your consent, optional analytics cookies to measure usage in aggregate. You can accept or decline optional cookies via our banner and manage them in your browser. See the Cookie Policy for detail.

Disclosure to third parties

We may share personal information with service providers who help us operate the Site (for example hosting and analytics providers), and where required by law or to protect our rights. We do not sell your personal information or disclose it for third-party advertising.

International data transfers

Some of our service providers may store or process data outside Australia (for example on servers located overseas). Where personal information is transferred overseas, we take reasonable steps to ensure it is handled consistently with the APPs and, where the GDPR applies, that an appropriate safeguard (such as standard contractual clauses or an adequacy decision) is in place.

Security

We use reasonable technical and organisational security measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

We keep personal information only as long as needed for the purposes described in this policy or as required by law, after which we delete or de-identify it.

Access and correction

You may request access to, or correction of, the personal information we hold about you by emailing [email protected]. We will respond within a reasonable period and may need to verify your identity first. If we decline a request, we will explain why where we are required to.

Complaints

If you are concerned about how we have handled your information, contact us first and we will try to resolve it. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

Your rights in other regions

Visitors in the EU/UK may have additional rights under the GDPR, such as access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent and to complain to a supervisory authority. Contact us and we will respond consistently with applicable law.

Children

The Site is intended for a general adult audience and is not directed at children, and we do not knowingly collect personal information from children.

Changes

We may update this policy; changes take effect when posted here, and we will update the "Last updated" date above.

Contact

For any privacy request, email [email protected] or write to Hot Springs Australia, 5 Derby Rd, Boronia VIC 3155, Australia.